Frequently Asked Questions
We Make OnLine Training as Good as In-Person Training
What format do you deliver courses in?
You can take all our courses online from your home or workplace. If your organization has a bunch of employees to be trained, we can deliver the training in-person at your office if in Canada. We do not provide in-person training outside Canada. Our online training is as good as in-person training. It is interactive and delivered by a Microsoft Certified Trainer and other experienced instructors. We do not train using pre-recorded videos.
How much are your course fees?
All our courses on this website have their prices displayed next to the respective course icons. Prices are in US dollars. Taxes, if applicable, are added later in the shopping cart.
When is your next course date?
When you click on a course of interest, you will be taken to the product page for that course. A drop-down next to the course price will display all the available dates. There are separate dates for the Pacific and Eastern Time zones.
How long are your courses?
Courses are one day long (9AM-to-5PM). For the convenience of west coast attendees, we have courses starting at 9AM Pacific Time and for those on the east coast, 9AM Eastern Time.
How do I register for a course?
Please click on the course of your choice. Make further selection regarding the class start time and the course date on the product page and add to the shopping cart. At the checkout, make sure you enter the name of the course attendee, their email address and cellphone number before making the payment.
What is your cancellation or date change policy?
Please click on this link to view our cancellation and date change policy: Our Cancellation Policy
Do you offer private One-on-One training?
No. All our training is delivered in a class setting.
Do you give a course certificate?
Yes, of course, we do.
What are the prerequisites for taking your courses?
Please click on a course of your interest. This will take you the product page. In the description section you can view the prerequisites and other details.
Are your courses slow-paced or fast-paced?
One-day format courses are NOT slow-paced. They happen to be intensive and medium-to-fast-paced, as a lot of content must be covered in a short time frame. However, our courses come with a course manual and custom-made course files. These are great resources for consolidating and refreshing the classroom learning later.
Do you offer evening or weekend courses?
No, we do not. All our courses are on weekdays. However, you have the choice of taking a course that starts at 9AM Eastern Time or 9AM Pacific Time, if that helps.
I have a MAC. Do you offer training for MAC users?
All our training is delivered on Windows PC platform. In the past, attendees proficient with both PC and Mac have taken our training since they could figure out the difference in commands on their own. In the class, only Windows commands are practiced.
In what form do you accept payment?
On our website, we accept most major credit cards.
We also accept payment via Bank Transfer if a large payment by credit card is not convenient.